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Your privacy terms before you join

Our account flow brings live casino, slots and sportsbook access together with Malaysia payments, and this Privacy Policy explains what data we collect before you open your account.

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jomjudi Your privacy terms before you join
CONTACT ROUTES

Reach us about privacy matters

Privacy questions should reach the team that can check account records without exposing them in open channels.

Live chat privacy queue Start a chat from your signed-in account and ask for the privacy queue. We will confirm your account marker first, then handle questions about cookies, login logs, payment references or data correction.
Email data request Send your request from the email linked to your account and include the mobile number ending only. This helps us match the record while avoiding full payment or identity details in the message.
Wallet reference check For Touch 'n Go, GrabPay, Boost dan FPX records, share the transaction time and reference code shown in your wallet. We use those markers to find the record without asking for wallet passwords.
ACCOUNT CARE

Controls behind your account data

We keep the Privacy Policy practical: it tells you what we collect, why it is used, how long records stay with us and how to reach us when something needs changing.

Account profile data

Your profile record may include name, mobile number, email, login status and verification markers. We use it to keep account access consistent, respond to your requests and connect wallet activity to the correct account.

Cookie and device signals

Cookies and device signals help remember sessions, language choice and fraud checks. You can adjust browser cookie settings, but blocking certain cookies may affect sign-in, wallet pages or account security prompts.

Payment reference records

Wallet activity may create references for Touch 'n Go, GrabPay, Boost dan FPX, including time, status and amount. We keep these records to trace requests, resolve disputes and meet audit needs.

Security access logs

Login attempts, IP markers, device type and session changes can be recorded when you access the account. These logs help us spot unusual patterns and protect your wallet from unauthorised activity.

Correction requests

If your mobile number, email or profile detail is wrong, contact us from an account-linked channel. We may ask for confirmation before changing records that affect sign-in, withdrawal checks or support access.

Retention and removal

Some records must stay for legal, payment or security reasons, while others can be removed when no longer needed. Ask us to check your record, and we will explain what can be changed or deleted.

Privacy Policy questions from you

These answers explain how the Privacy Policy applies when you open an account, use Malaysia wallet options, contact support or ask for a change to your records. If your question involves eligibility, access remains subject to local law and is available where local law permits. For account-specific help, contact us through the channel linked to your registered details.

We may collect your name, mobile number, email address, login markers, device data and verification status. These records help us create your account, secure access, connect wallet requests and answer privacy questions.

No. For Touch 'n Go, GrabPay, Boost dan FPX, we record transaction references, time, amount and status. Your wallet password, bank login and private app credentials are not collected by us.

Cookies help keep your session active, remember language settings and support security checks. You can change browser cookie settings, but some account pages may ask you to sign in again or repeat verification.

Yes. Contact us from your registered email or signed-in chat and ask for an account data check. We will confirm your identity first, then explain the records linked to your account.

Send the request through an account-linked channel and include the detail that needs changing. We may ask for extra confirmation before updating anything that affects login, wallet checks or support access.

Retention depends on the record type. Payment references, security logs and verification markers may stay longer for legal, audit or dispute reasons, while general support messages can be removed when no longer needed.

Reply through the same privacy channel and ask for a second check by the data support team. Include the request date and account marker so we can trace the case without exposing extra details.

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